Terms of service
TERMS AND CONDITIONS OF USE AND PURCHASE
1. IDENTIFICATION OF THE OWNER
These terms and conditions govern the use of the website https://electricas-chimeneas.es and the purchase of products through it.
Owner: MYSTFLAME S.L.
NIF: B10872422
Registered office:
Calle Gretel Ammann Martinez, 12, Piso 5, Puerta 9
08020 Barcelona
Spain
Email:
info@electricas-chimeneas.es
Telephone:
+34 688 452 885
2. PURPOSE AND SCOPE
These terms govern access to and use of the website, as well as the purchase of products offered by MYSTFLAME S.L.
By using the website or placing an order, the user declares that they have read and accept these terms, together with the privacy, cookie, shipping, returns and other applicable policies.
3. PRODUCTS AND AVAILABILITY
MYSTFLAME S.L. endeavours to ensure that product descriptions, images and specifications are correct and up to date.
Product availability may vary. If a product becomes unavailable after an order has been placed, MYSTFLAME S.L. will inform the customer and, where applicable, offer an alternative or refund the amount paid for that product.
4. PRICES AND ORDERS
The prices and applicable conditions are those published on the website at the time the order is placed.
The customer is responsible for providing correct and complete information for order processing, invoicing and delivery.
Once the order has been placed, the customer will receive a confirmation at the email address provided during the purchase process.
MYSTFLAME S.L. may contact the customer if it needs to verify the order details or resolve any issue related to the purchase.
5. PAYMENT
Payment will be made using the methods available during the purchase process.
The order may be subject to payment verification and acceptance. If the payment is not authorised or an issue occurs, the order may not be processed until the issue has been resolved.
6. DELIVERY
The delivery conditions, estimated delivery times and costs are set out in the Shipping Policy and displayed during the purchase process.
The customer must provide a correct delivery address and check the condition of the package upon receipt.
If an issue occurs during delivery, the customer may contact MYSTFLAME S.L. at info@electricas-chimeneas.es.
7. RETURNS AND RIGHT OF WITHDRAWAL
Returns and the right of withdrawal are governed by the Returns and Refunds Policy published on the website, as well as by the legislation applicable to consumers and users.
Before returning a product, the customer must follow the procedure indicated in that policy and contact MYSTFLAME S.L. where necessary.
8. WARRANTIES
Products sold to consumers are covered by the warranties and conformity rights established by applicable legislation.
If the customer receives a defective product or a product that does not correspond to their order, they must contact MYSTFLAME S.L. so that the issue can be reviewed and the appropriate solution provided.
9. INTELLECTUAL PROPERTY
The texts, images, photographs, logos, designs, product descriptions and other content on the website belong to MYSTFLAME S.L. or are used with the appropriate authorisation.
Reproduction, distribution or use of such content without prior authorisation is prohibited, except in cases permitted by applicable legislation.
10. LIABILITY
MYSTFLAME S.L. shall not be liable for any damage or loss that may result from improper use of the website, information incorrectly provided by the customer or circumstances beyond its reasonable control.
MYSTFLAME S.L. reserves the right to correct errors, update content and modify information on the website whenever necessary.
11. DATA PROTECTION AND COOKIES
The processing of personal data is governed by the Privacy Policy of the website.
The use of cookies and similar technologies is governed by the Cookie Policy, where applicable.
12. AMENDMENTS TO THE TERMS
MYSTFLAME S.L. may amend these terms whenever necessary to adapt them to legal, technical or business-related changes to the website.
The terms applicable to each order shall be those in force at the time the purchase is made.
13. APPLICABLE LAW AND JURISDICTION
These terms are governed by Spanish law.
In relations with consumers and users, any dispute shall be resolved in accordance with the mandatory consumer protection rules that apply and before the competent courts in accordance with applicable legislation.
Last updated: 15 September 2026