Shipping policy
SHIPPING POLICY
Last updated: 15 September 2026
1. SCOPE OF APPLICATION
This Shipping Policy governs the delivery of orders placed through the website:
https://electricas-chimeneas.es
Shipments are made only to the destinations available during the checkout process. Shipping availability, costs and applicable conditions are displayed before the order is completed.
2. ORDER PROCESSING
Orders are prepared once payment has been confirmed and the information necessary for delivery has been verified.
If there is an issue with product availability or the order details, MYSTFLAME S.L. will contact the customer using the contact details provided during the purchase.
3. DELIVERY TIMES
The estimated delivery time is displayed during the checkout process and may vary depending on the destination, product availability, order characteristics and the carrier's conditions.
The indicated delivery times are estimates and may be affected by circumstances beyond the reasonable control of MYSTFLAME S.L., such as carrier issues, weather conditions, public holidays, access problems or incorrect delivery details.
4. SHIPPING COSTS
The applicable shipping costs are displayed during the checkout process before the order is completed.
The customer can review the total shipping cost together with the rest of the order amount before confirming the purchase.
5. DELIVERY OF LARGE PRODUCTS
Some products, due to their dimensions or weight, may require special transport and delivery conditions.
When necessary, the carrier may contact the customer to coordinate the delivery. The customer must ensure that the address provided allows access and delivery of the product.
If there are special access difficulties at the delivery address, the customer must communicate them before delivery so that the applicable conditions can be assessed.
6. DELIVERY DETAILS
The customer is responsible for providing a complete and correct delivery address, as well as a valid telephone number and email address to facilitate delivery coordination.
MYSTFLAME S.L. shall not be responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.
7. RECEIPT OF THE ORDER
The customer should inspect the package at the time of delivery.
If the package shows visible damage, it is recommended to report the issue to the carrier and contact MYSTFLAME S.L. as soon as possible, providing photographs of the packaging and product where applicable.
If the product received is damaged, incorrect or any item is missing, the customer must contact MYSTFLAME S.L. through:
Email: info@electricas-chimeneas.es
Telephone: +34 688 452 885
8. SHIPMENT TRACKING
When the carrier provides tracking information, it may be provided to the customer via the email address indicated during the checkout process.
9. ISSUES AND DELAYS
If a delay or issue occurs during transport, MYSTFLAME S.L. will cooperate with the customer and the carrier to try to resolve it as soon as possible.
The customer may contact MYSTFLAME S.L. to request information about the status of their order.
10. RETURNS AND REFUNDS
Returns, the right of withdrawal and refunds are governed by the Returns and Refunds Policy published on the website.
11. CONTACT
For any enquiries related to a shipment, the customer can contact:
MYSTFLAME S.L.
NIF: B10872422
Registered office:
Calle Gretel Ammann Martinez, 12, Piso 5, Puerta 9
08020 Barcelona
Spain
Email:
info@electricas-chimeneas.es
Telephone:
+34 688 452 885