Terms of service

GENERAL INFORMATION
This website is operated by Mystflame ES. Throughout the site, the terms “we,” “us,” and “our” refer to Mystflame ES. Mystflame ES provides this website, including all information, tools, and services available on this site to you, the user, conditioned upon your acceptance of all the terms, conditions, policies, and notices stated here. 

By visiting our site or purchasing anything we offer, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced in this document or available via hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, users who are browsers, vendors, customers, merchants, or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current services will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to review this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1: ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are of the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).
You must not transmit any worms, viruses, or destructive code.
Failure to comply with or violation of any of the Terms will result in immediate termination of your services.

SECTION 2: GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.
Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3: ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We will not be responsible if the information available on this site is not accurate, complete, or current. The material on this site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or timely primary sources. Any reliance you place on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is necessarily not current and is provided for reference purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4: SERVICE MODIFICATIONS AND PRICING
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content of it) at any time without notice.
We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5: PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display our products’ colors and images as accurately as possible in the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right as we see fit. We reserve the right to limit the quantities of any products or services we offer. Product descriptions or prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

SECTION 6: ACCURACY OF BILLING INFORMATION AND ACCOUNTS
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing or shipping address. In the event that we modify or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers, distributors, or wholesalers.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7: OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor or control and are not responsible or liable for.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind, and without any endorsement. We shall not be responsible for any use you make of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which the relevant third-party providers offer the tools.
We may also, in the future, offer new services or features through the website (including the release of new tools and resources). Such new features or services shall also be subject to these Terms of Service.

SECTION 8: THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to websites of third parties that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not responsible for any damage or loss related to the purchase or use of goods, services, resources, or content, or any other transaction made in connection with third-party websites. Please review carefully the third parties’ policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, questions, or inquiries regarding third-party products should be directed to the respective third parties.

SECTION 9: USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you submit certain specific proposals (for example, contest entries) or, without request, submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are not, and shall not be, obligated (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for the comments you make and their accuracy. We do not assume any responsibility for comments posted by you or any third party.

SECTION 10: PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11: ERRORS, INACCURACIES, AND OMISSIONS
From time to time, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time and without prior notice (including after you have submitted your order).
We do not commit to updating, modifying, or clarifying information in the Service or on any related website, including price information, except as required by law. Any specified update date or refresh applied in the Service or on any related website should not be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12: PROHIBITED USES
In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any illegal purpose; (b) to solicit others to perform or participate in any illegal acts; (c) to violate any local, international, federal, provincial, or state regulation, rule, law, or ordinance; (d) to infringe or violate our intellectual property rights or those of any third party; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will be or may be used in any way that affects the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to send spam, phishing, pharming, pretexting, spiders, crawlers, or scrapers; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13: WARRANTY DISCLAIMER; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are provided (except as expressly stated) “as is” and “as available” for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no event shall Mystflame ES, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injuries, losses, claims, or damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or products purchased through the Service, or any other claim related in any way to your use of the Service or any product, including, without limitation, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or made available through the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14: INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Mystflame ES and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15: SEVERABILITY
If any provision of these Terms of Service is found to be illegal, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be considered separate from these Terms of Service; such a determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 16: TERMINATION
The obligations and responsibilities of the parties incurred prior to the termination date of this agreement shall remain in effect after such date for all purposes.
These Terms of Service will remain in effect unless and until you or we terminate them. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you stop using our site.
If, at our sole discretion, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain responsible for all amounts due up to and including the termination date; or, consequently, we may deny you access to our Services (or any part thereof).

SECTION 17: ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any operational policies or rules posted by us on this site or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18: GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain.

SECTION 19: CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website or Service following the posting of any changes to the Terms of Service constitutes acceptance of those changes.

SECTION 20: CONTACT INFORMATION
Questions about the Terms of Service should be sent to info@electricas-chimeneas.es.
Our contact information is provided below:
[INSERT BUSINESS NAME]
info@electricas-chimeneas.es
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER] The warranty is valid for a period of 5 years from the date of purchase and covers possible hidden defects in construction or materials, as well as hidden damage to electronic components detected during proper use. The warranty does not cover damage caused by improper use by the user.

The warranty is provided on the condition that the user complies with all assembly and operating instructions specified in the user manual included with each product. The manufacturer does not cover damages resulting from improper use of the product. The warranty does not apply to accessories supplied with the product. Any attempt to repair the product or remove the seal on your own will void the warranty. All repairs must be carried out at the manufacturer’s premises (unless the manufacturer has agreed to perform the repairs locally).

The warranty does not cover alterations or discoloration resulting from normal use. The basis for a claim is the submission of a completed warranty form along with a check/invoice. The warranty does not cover accidental events beyond the operating conditions (floods, fires, etc.). The original packaging must be retained. If a claim is submitted and the product is shipped, it must be protected from possible damage. The product must be packed in its original packaging (as purchased) and sent to the manufacturer (address indicated below) at the manufacturer’s expense:

MYSTFLAME S.L.
Carrer de L'Osona 8, Almacen Abezeta,
Castellar del Vallés
08211
Spain

If the claim is not accepted, the Buyer will bear the repair and shipping costs. The Buyer is responsible for safeguarding the Product from any damage during its transport to the Manufacturer’s premises. The Manufacturer will respond in writing to the Buyer within 30 days following the submission of the claim by the Buyer. The Manufacturer does not guarantee the replacement of the Product during the repair period. The warranty is offered on the condition that the Buyer carefully reads the attached manual and complies with all assembly and operating instructions specified therein.